Information prior to the contractual process
This website WWW.ALFAHOGAR.COM is the property of ALFA HOGAR SL with CIF B20437547 and fiscal address at C/ TORREKUA 3 20600, EIBAR (GUIPÚZCOA), acting commercially under the ALFA brand.
The General Conditions of Contract regulate the distance selling relationship between ALFA HOGAR SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
ALFA HOGAR SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, ALFA HOGAR SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.
The object of the website is sewing machines, sewing accessories and technical support.
The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the websites of ALFA HOGAR SL and contracting through them.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a web user to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current and applicable regulations regarding the Protection of Personal Data, ALFA HOGAR SL informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under its responsibility, in order to process said actions by the user and manage subsequent actions derived from them. Likewise, ALFA HOGAR SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address C/ TORREKUA 3 20600, EIBAR (GUIPÚZCOA) or by email to firstname.lastname@example.org.
We inform you that we will treat your data in accordance with the existence of your consent and the contractual relationship that we maintain with you.
During the purchase process you must identify yourself with the username and password provided. These data will not be made public. You are responsible for the confidential and responsible treatment of the identity and password obtained during registration as a customer and may not pass them on to anyone else. You can modify the information registered at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers it is not necessary to view.
Once the purchase process is complete, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact ALFA HOGAR SL at the customer service telephone number 943 054 102 or by email at email@example.com.
Upon receipt of the product at the delivery address provided, the customer will receive an invoice or a copy of the order.
Offer and validity
In the case of a product on sale, the offer price and the validity of the offer shall always be indicated next to the essential characteristics of the product.
In compliance with current regulations, ALFA HOGAR SL offers information on all the items on sale, their characteristics and prices. However, ALFA HOGAR SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at any given time on the website will be governed by the General Terms and Conditions in force at any given time. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online shop, incorporate a photograph and the essential characteristics, this is the information obtained from the manufacturer itself. The colour of the product, observable in the photograph is not binding. It is identified in the characteristics.
All products offered on the website are covered by the commercial warranty of the supplier of the product (3 years from the date of purchase). ALFA HOGAR SL also offers the possibility of extending the warranty for a further year by registering the purchase in the section www.alfahogar.com/asistencia. ALFA HOGAR SL has an after sales service. While the warranty is in force, the customer may exercise it by contacting the ALFA HOGAR SL establishment, the after-sales service, by email at firstname.lastname@example.org or at the points established by the supplier itself. In case of doubt, the customer may contact the customer service telephone number 943 054 102 or by email to email@example.com.
All products indicate the selling price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transport costs
ALFA HOGAR SL delivers to mainland Spain and the Balearic Islands.
Transportation costs will be free for the customer and will be borne directly by us if the amount of the order is greater than or equal to 60 euros. If the amount of the order is less than 60 euros, the shipping costs will be applied depending on the shipping area, size, weight, measurements of the product as well as the amount of the order. The customer will be able to view the costs before making the purchase.
The delivery time of the product will vary depending on whether the product is in stock. If the product is in stock, it will take between 24-72 hours to arrive.
Methods of payment and order execution
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
– Credit card VISA or MASTERCARD
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card details are entered directly on the bank’s website, at the bank’s POS (Point of Sale Terminal) and are not entered or registered on any ALFA HOGAR SL server.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more warranties about the security of the transaction.
This payment method is valid only on the website.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries shall be made as soon as possible on the accounts of the supplier and the cardholder.
However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder shall be liable to ALFA HOGAR SL for compensation for the damages caused as a result of such cancellation.
It allows you to send payments securely and conveniently online. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specifically designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal. http://www.paypal.com.
More info at: https://bizum.es/metodo-de-pago-online/
The availability of the products offered by ALFA HOGAR SL may vary depending on customer demand. Although ALFA HOGAR SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, ALFA HOGAR SL will notify the customer by email as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days.
Right of withdrawal, returns and complaints
The purchaser shall have a period of fourteen calendar days to withdraw from the contract, starting from the day on which the customer receives the product, without penalty and without stating the reasons.
The exercise of the right of withdrawal must be notified by telephone to 943 054 102, by email to firstname.lastname@example.org, by sending your letter to our postal address C/ TORREKUA 3 20600, EIBAR (GUIPÚZCOA), or by means of the withdrawal form.
According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire quickly, are exempt from withdrawal.
The customer will be responsible for the costs of the return.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.
Refund of payment
In the event of unjustified delay on the part of ALFA HOGAR SL, regarding the refund of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of this amount.
Return of the defective product.
In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer shall have the right to return the product, informing ALFA HOGAR SL of the reason for return by any of the means provided in these terms and conditions of contract, and at no cost to the customer. This return due to a defect or poor condition of the product shall not be considered a right of withdrawal.
ALFA HOGAR SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
If the customer wishes to make a complaint, the ALFA HOGAR SL establishment is located at C/ TORREKUA 3 20600, EIBAR (GUIPÚZCOA) or by e-mail at email@example.com.
Likewise, ALFA HOGAR SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. ALFA HOGAR SL is domiciled in GUIPÚZCOA, Spain.